xiphias: (Default)
[personal profile] xiphias
There's this company. Sends you (well, Lis, anyway) a FREE TRIAL pair of pantyhose. Then they keep sending you pantyhose and insist that you pay for it -- at a pretty annoying price.

So, we just ignored it, because, according to the FTC, if a company sends you unsolicited merchandice, you get to keep it and don't have to pay.

We continued to ignore it.

Eventually, we got a thing from a collections agency, RMCB. So, Lis doublechecked to make sure that Silkies was a known scam -- it is, the FTC website refers to it specifically -- and I found the collection agency's website at http://www.retrievalmasters.com/

I found their phone number there, and their toll-free phone number, 800-666-8097

I called them, and got connected to a customer service agent. It took a while for her to find the account, because they "keep the pantyhose ones in a separate system." I got the impression that they feel that that's not really part of their REAL business. I told her that we had no intention of paying, because the FTC says we don't have to, she asked what state we lived in and for our zip code, I gave it to her, and she said, "Okay, disregard the letter, have a nice day."

Don't pay for Silkies - HCI Direct merchandise. It's a scam.

Re: I enjoy these Panty hose

Date: 2003-10-21 12:30 pm (UTC)
From: (Anonymous)
If you search HCI Direct in google, you're at the top. Where on the FTC website did you see this company. I work for a state representative and am trying to find information for a constituent.

Thanks,
Amy Cox
amy_r.cox@house.state.tx.us

Re: I enjoy these Panty hose

Date: 2003-10-21 12:48 pm (UTC)
From: [identity profile] xiphias.livejournal.com
I'm the top hit for HCI Direct in Google? Damn, that's weird. I wonder if LJ itself just has a very high page rank, or if I specifically have a high Google rank, because people link to me.

http://www.ftc.gov/bcp/conline/pubs/products/unorderd.htm

It doesn't mention them by name, but it's clear what they're talking about.

Also, http://www.consumeraffairs.org/misc/silkies.html

should be helpful to you.

http://www.thebostonchannel.com/buyerbeware/1679271/detail.html

mentions it, too.

(My wife, Lis Riba, the librarian, found these links. Just to give credit where credit is due.)

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