Dear Comcast: Please to suck less.

[xiphias]

Because I hate going through the mail downstairs, I've been trying to sign up for the various places online billing things, and "email the bill rather than paper mail" things.

Okay, fine, so Comcast's registration wouldn't work through Opera -- I've gotten used to that, and it did load up on Firefox.

And they sent me the confirmation email.

It said:

Dear Comcast Customer,

In order to complete the registration process, please click on the button below.

We hope you enjoy the convenience of viewing and paying your bill online with Comcast's EcobillTM process.

If you did not register for online account access and received this e-mail in error, please call Comcast Customer Service at 1-800-COMCAST.

Sincerely,

Comcast Cable

With, as you can see, no button to click on. I've been digging through the headers of the mail, and I found the malformed image tag that should be a button, and I found the thing that it's trying to pass through to the webserver, and I tried just cutting and pasting that into the URL field of the browser . . . which failed in such a way that suggested that it WAS the right thing to do, but they screwed up. (It gave an error message that seemed appropriate to the situation.)

In general, it looks like whoever coded up this thing screwed up.

They're my internet service provider. The ONE thing I ask of them is that they understand internet stuff. . .

Comments

[rosefox]

At least two of my utility providers won't e-bill unless I also let them pull money directly out of my checking account, in the amount they name, on the day they choose.

[yardlong.livejournal.com]

I hear you on both counts. I signed up for online bank statements, because I keep paperwork way too long. However, it hasn't made me more efficient, just the opposite. I tend not to look at the statements online.

I love Opera, but not only have been on sites lately that won't work with it, but I'm using the alpha 10 version and it just started giving me update errors. I considered going back to a final version, but can't break away. I love it so much in spite of occasional glitches.

I'd probably try to work with that e-mail too, in Notetab Light, and then use "view in browser". Of course, it probably wouldn't work, but I'd do it anyway. Then I'd call Comcast ;)

[ron_newman]

Isn't there some long-standing bug in Mac Mail that FORM fields in HTML mail don't work properly? At least I can never reply to LJ posts using the "Post Reply" button in an LJ e-mail notification.