xiphias: (Default)
[personal profile] xiphias
If you are a piece of recovery software that is sold specifically because you can be used on a computer that will not boot up. . .

Include a printed manual. Having nothing but a piece of paper with a URL where you can get the PDF of the manual is less useful than you might think.

Lis was able to use my computer to get the manual, so we're okay, but it seems to be a bit. . . I mean, c'mon. We paid a hundred bucks for the software. And we bought it off of a store shelf where it was sitting in a big box. If it was a $5 piece of software, sold in a CD jewel case, okay, I could see that you didn't have the margin or the space to include the manual. And most of my computer games, for instance, I'm just as happy to download a manual and read it on my screen. It's not like they're critical pieces of software. But at that price point, in that packaging style, and in a critical application used specifically because you can't use your computer, maybe that would be a good time to have a printed manual, you think?

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